As part of our continuous effort to give you a better experience, we have just migrated our customer support processes to Freshdesk. We strive to take full advantage of the powerful capabilities and best-practices in Freshdesk, to give you a better support experience.
How does this make a difference to you?
Not a lot changes in terms of how you get in touch with us. You can shoot us an email to support@smsgroup.freshdesk.com, and our support system will automatically create a ticket on your behalf. You will also be notified of our responses and status changes to your tickets via email as well, and you can send out your replies directly.
The first time you send us a support query, you will receive an email with activation instructions to login to our support portal. Going forward, you can check the status or add comments to your support queries there.
Talk to us on Social too
We are in the process of setting up our Facebook page… so our support team is now listening to conversations on Facebook too. In addition to phone, email and through our website, feel free to reach us here as well.
We love hearing from you
We strive to give you an awesome support experience with every query, and your feedback will help us get there faster. We will be sending out satisfaction surveys for you to rate your support experience with us periodically.
A special shout out to those of you that have already been using this new portal thru the transition! As always, if you have any doubts or queries regarding our new support tools and policies, please feel free to drop Mary a line directly, and she will be glad to assist you. And make sure you visit our new support portal.
Log in to our new support portal
