More and more consumers today are becoming self-sufficient, and this can be good news for your business. Adding a customer portal to your website offers your customers access to their account 24/7 without the need to reach out to the business office directly.
Investing in a customer portal can seem daunting at first, but when you consider the advantages to your business, it offers a win for both your business and your customers. Consider these advantages:
- Reduce Costs – It is clearly cheaper to allow your customers to help themselves rather than paying an employee to offer the support.
- Lower Ticket Volume – According to Supportindustry.com, implementing a self-service portal for customers will lower customer service requests by more than 15%
- Increased Efficiency – A self-service portal for your customers will allow your employees to spend less time on the phone dealing with repetitive customer service issues and more time helping you to run your business.
- Improved Customer Relations – A well designed self-service portal will make it easy for your customer to get the service they need, when they need it.
- Future Revenue Opportunities – A self-service portal can be an excellent way to easily communicate with your customers regarding new services or products.
The new EnergyElite Customer Portal can help your business realize these benefits now. Reach out to us today about launching your customer portal at sales@smsgroup.com.
